Panin Bank is the 6th largest bank in Indonesia with more than 450 offices spreading in 30 provinces. We are aiming to become the leader of financial services provider in Indonesia and invite you to play important role in Panin Bank's Head Office Jakarta for position as follow:
Staff Service Quality
Jakarta Pusat (Jakarta Raya) - Head Office
Jakarta Pusat (Jakarta Raya) - Head Office
Responsibilities:
- Creating and building service programs that impact on improving the quality of services in the branch.
- Benchmarking service in both the banking industry and the other creating ideas that can be applied to the development of services Panin Bank.
- Perform service monitoring and observation of the service branches, and then evaluate the results of the
- Perform active communication with the frontliners and also do role play and coaching in order to improve customer services skills.
- Conduct a review of all the results that have been implemented if the program is in accordance with the target and deserves to be a regular program.
- Conduct a review of any measurement implementation of quality of service and outreach to branch.
- Do the development services to internal (branch) and external (customer).
Requirements:
- Male or Female, 25-30 years old.
- Bachelor degree in Mass Communications or any major with minimum GPA 2.75.
- Minimum 2-3 years working experiences as Service Quality Officer or any service field are more preferred.
- Competencies: Presentation Skill, Conceptual Thinking, Integrity, Service Orietnted, Organization Commitment, Leadership.
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